Frequently Asked Questions

Fitting

Will it fit my shower?

If your shower head unscrews from the arm or hose by hand, yes. The filter uses a standard ½" (G1/2) thread, which is what UK shower arms and hoses use. It won't fit an electric shower unit with a sealed outlet, or a rain head plumbed directly into the ceiling with no accessible thread.

Do I need a plumber or any tools?

No. Unscrew the shower head, wrap the supplied PTFE tape around the thread, screw the filter on hand-tight, screw the head back on. Around two minutes.

Will it reduce my water pressure?

The filter is rated at 8 litres per minute and works at 0.1–0.35 MPa. On a typical mains-pressure UK shower most people don't notice a difference. On an already-weak gravity-fed shower you may notice a small drop.

The filter

Does it soften hard water?

No, and we won't pretend otherwise. Softening means removing dissolved calcium and magnesium, which requires a plumbed-in ion-exchange softener. This filter reduces chlorine, sediment, rust and some trace metals — which is what makes a hard-water shower feel harsh — but your kettle will still scale up.

How long does a cartridge last?

The manufacturer rates the cartridge at 50,000 litres, roughly 4–6 months for an average household. Harder water, more people and longer showers will shorten it.

How do I know when to replace it?

The media discolours as it loads up, and you'll notice the chlorine smell returning. Most people set a reminder for four months.

Can I drink the filtered water?

No. This is a shower filter, not a drinking-water purifier, and it isn't certified for potable water treatment.

Orders

How long will delivery take?

1–2 business days to process, then 7–12 business days to arrive. Orders ship directly from our manufacturing partner overseas. Full detail on our Shipping & Returns page.

Can I return it?

Yes — 30 days from delivery, in resaleable condition. If it's faulty or damaged we cover return postage and replace or refund in full.

How do I contact you?

Email vamsidevalla99@gmail.com, or use the contact form. We aim to reply within one business day.

  • £2.95 tracked deliveryFlat rate on every UK order
  • Arrives in 7–12 daysShipped direct, so we keep the price down
  • 30-day returnsWe pay postage on anything faulty
  • Real supportOne business day, from a person