Delivery
Track your order
Paste the tracking number from your shipping confirmation email and we'll take you straight to the carrier's live status.
Only have an order number?
Order numbers are tied to your account, so we ask you to sign in first — that's what stops anyone else looking up your delivery address. You'll get a one-time code by email, no password needed.
Sign in to see your ordersOrdered in the last couple of days? Your tracking information will be available once your order has been shipped. We process orders in 1–2 business days, and the tracking number is emailed to you the moment it ships.
What each status means
- Order confirmedWe have your order and payment. A confirmation email is on its way.
- ProcessingWe are preparing your order for dispatch. This takes 1–2 business days.
- ShippedYour parcel has left the warehouse and a tracking number has been emailed to you. It can take 24–48 hours before the carrier shows any scans.
- In transitThe parcel is moving through the carrier network. Long gaps between scans are normal on international routes.
- Out for deliveryThe parcel is with your local courier and should arrive that day.
- DeliveredThe parcel has been delivered. If it says delivered and you do not have it, check with neighbours first, then email us.
Can't find your order?
If the number returns nothing, give it 24–48 hours — carriers often take a day to register a new parcel. If it still shows nothing, or your order has not arrived within 20 business days of dispatch, email us and we will chase it, resend it or refund you.